If products are faulty or damaged we will offer a replacement or refund. Please return the product with it's original packaging stating the reason for return. We will also refund postage costs. If you have tried the product and are unhappy, then please contact us via email to ensure that you are using the correct and appropriate product for your needs. It is also imperative that you follow the directions given. We offer advice by e-mail or telephone if you need help choosing the right products before you buy. We will not refund or replace products that have been used.